Opal - Notice history

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Apr 2025

Error when loading Opal webapp
ResolvedDegraded performance38 minutes
  • Postmortem
    UTC
    Postmortem

    Following this incident between 2:06pm PDT and 2:27pm PDT on 4/2/2025, where Opal web pages were displaying an error and lacked styling, our engineering team has published a report detailing the root cause of this issue and our team's response efforts.

    We apologize for any disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused. Please reach out to support if you have any questions or concerns.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are currently monitoring the result. Thank you for your patience as we worked to resolve this issue.

    If you are still experiencing errors when accessing Opal, please reach out to support

  • Identified
    UTC
    Identified

    The team has identified the root cause of the error and are working on a fix.

    Thank you for your patience while we work to resolve this issue

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where pages are displaying an error:

    An error occurred while rendering this page. It's been logged and the team has been alerted. If this is an emergency, please reach out to your Admin or Opal Support.

    Thank you for your patience!

Mar 2025

Sporadic issues with viewing access rules
ResolvedDegraded performance6 hours 15 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
Partially degraded manual sync
ResolvedDegraded performance39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Feb 2025

Slack Integration Erroring
ResolvedDegraded performance8 hours 47 minutes
  • Resolved
    UTC
    Resolved

    Slack has resolved their incident and operations are back to normal.

  • Monitoring
    UTC
    Monitoring

    Slack is currently having an outage that is causing users to experience an error: operation_timeout upon requesting, and other notifications to not be sent. Updates on this incident from Slack can be found at https://slack-status.com/2025-02/1b757d1d0f444c34.

AWS API operational issue affecting sync and propagation of AWS resources.
Resolved
  • Resolved
    UTC
    Resolved

    Due to AWS operational issue, sync and propagation errors were observed for AWS resources between 4:13 AM and 4:55 AM.

Documentation unavailable
Resolved1 hour 39 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Documentation is currently unavailable due to downtime from our hosting provider.

We are aware of an issue with AWS Permission sets disappearing from Opal.
ResolvedPartial outage23 hours 57 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    This issue only affects customers using the "Auto-import provisioned permission sets for each account" import setting. We are actively working on a fix.

  • Monitoring
    UTC
    Monitoring

    We are currently investigating this incident. Sync is partially degraded.

Propagation failures on deleting group users
ResolvedDegraded performance7 hours 49 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified

    We are continuing to work on a fix for this incident. We identified the issue and we're going to deploy a fix. Remote users are correctly removed from end systems. Opal to remote systems propagation is not affected.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

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