Opal - Notice history

All systems operational

Notice history

Jun 2025

Investigating elevated slack request latency
  • Resolved
    UTC
    Resolved

    We have successfully implemented a fix for the elevated Slack request latency issue. After deploying the solution and conducting thorough validation, we can confirm that slack request latency has returned to normal levels and requests from slack are no longer failing sporadically

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue with slack modal where requests are failing sporadically.

    Thank you for your patience as we investigate this issue.

Users incorrectly removed from groups via Okta sync
  • Resolved
    UTC
    Resolved

    After a thorough investigation, our engineering team can confirm that this incident was isolated to a single customer's environment and was due to a change made within their Okta instance. Other environments should be unaffected by this issue.

    We appreciate your patience while we investigated this issue. If you have any additional questions or concerns, please reach out to our support team.

  • Monitoring
    UTC
    Monitoring

    We believe this issue was isolated to a specific customer's setup but are still performing checks on our end to ensure this issue is not widespread.

  • Investigating
    UTC
    Investigating

    We are currently investigating a potential Okta sync issue where some users are being incorrectly removed from groups.

    Thank you for your patience as we investigate this issue.

Opal experiencing delays in processing asynchronous workloads
Opal experiencing delays when propagating changes to end systems

May 2025

Minor Database Maintenance
  • Completed
    May 31, 2025 at 12:36 AMUTC
    Completed
    May 31, 2025 at 12:36 AMUTC
    Maintenance has completed successfully.
  • In progress
    May 31, 2025 at 12:00 AMUTC
    In progress
    May 31, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 31, 2025 at 12:00 AMUTC
    Planned
    May 31, 2025 at 12:00 AMUTC

    We are planning on rolling out a minor change to our database to improve long-term performance. This will not cause any downtime, but may result in slower response times for a short period as our database updates.

Access Rules not syncing
  • Postmortem
    UTC
    Postmortem

    https://opal-security.notion.site/EXTERNAL-2025-05-29-Access-Rules-Failed-To-Sync-206b8b94ee958082839cf529a2922a36?source=copy_link

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Some users are unable to log in
  • Postmortem
    UTC
    Postmortem

    Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

    We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    UTC
    Resolved

    This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.

  • Monitoring
    UTC
    Monitoring

    There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result.

    Thank you again for your patience and apologize for any inconvenience this may have caused.

  • Identified
    UTC
    Identified
    Some users are unable to log in due to a subprocessor outage. We are continuing to work on a fix for this incident. Thank you for your patience and we apologize for any inconvenience.
Degraded performance in group/resource detail pages when viewing users tab
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.

Apr 2025

Error when loading Opal webapp
  • Postmortem
    UTC
    Postmortem

    Following this incident between 2:06pm PDT and 2:27pm PDT on 4/2/2025, where Opal web pages were displaying an error and lacked styling, our engineering team has published a report detailing the root cause of this issue and our team's response efforts.

    We apologize for any disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
    You can find the full report here: [LINK]

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused. Please reach out to support if you have any questions or concerns.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are currently monitoring the result. Thank you for your patience as we worked to resolve this issue.

    If you are still experiencing errors when accessing Opal, please reach out to support

  • Identified
    UTC
    Identified

    The team has identified the root cause of the error and are working on a fix.

    Thank you for your patience while we work to resolve this issue

  • Investigating
    UTC
    Investigating

    We are currently investigating an incident where pages are displaying an error:

    An error occurred while rendering this page. It's been logged and the team has been alerted. If this is an emergency, please reach out to your Admin or Opal Support.

    Thank you for your patience!

Apr 2025 to Jun 2025

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