Opal - Notice history

https://opal-security.notion.site/EXTERNAL-2025-05-29-Access-Rules-Failed-To-Sync-206b8b94ee958082839cf529a2922a36?source=copy_link

Following the recent incident on 5/27/25, where Opal’s web platform experienced a partial outage between 6:45am PDT and 9:45am PDT that caused some users to be stuck in an indefinite loading state, our team has published a report that includes contributing factors, response efforts, and actions being taken to prevent similar issues in the future.

We apologize for the disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
You can find the full report here: [LINK]

This incident has been resolved. Thank you for your patience and we apologize for any inconvenience this issue may have caused.

There was a fix implemented by our subprocessor to resolve the issue and we are currently monitoring the result.

Thank you again for your patience and apologize for any inconvenience this may have caused.

Following this incident between 2:06pm PDT and 2:27pm PDT on 4/2/2025, where Opal web pages were displaying an error and lacked styling, our engineering team has published a report detailing the root cause of this issue and our team's response efforts.

We apologize for any disruption this may have caused and appreciate your patience while our team worked to resolve this issue.
You can find the full report here: [LINK]

This incident has been resolved.

Thank you again for your patience as we worked to resolve this issue and we apologize for any inconvenience this issue may have caused. Please reach out to support if you have any questions or concerns.

A fix has been implemented and we are currently monitoring the result. Thank you for your patience as we worked to resolve this issue.

If you are still experiencing errors when accessing Opal, please reach out to support

The team has identified the root cause of the error and are working on a fix.

Thank you for your patience while we work to resolve this issue