Opal - Notice history

All systems operational

App - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 99.85%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

API - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

Sporadic issues with viewing access rules
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Partially degraded manual sync
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025

Slack Integration Erroring
  • Resolved
    Resolved

    Slack has resolved their incident and operations are back to normal.

  • Monitoring
    Monitoring

    Slack is currently having an outage that is causing users to experience an error: operation_timeout upon requesting, and other notifications to not be sent. Updates on this incident from Slack can be found at https://slack-status.com/2025-02/1b757d1d0f444c34.

AWS API operational issue affecting sync and propagation of AWS resources.
  • Resolved
    Resolved

    Due to AWS operational issue, sync and propagation errors were observed for AWS resources between 4:13 AM and 4:55 AM.

Documentation unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Documentation is currently unavailable due to downtime from our hosting provider.

We are aware of an issue with AWS Permission sets disappearing from Opal.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    This issue only affects customers using the "Auto-import provisioned permission sets for each account" import setting. We are actively working on a fix.

  • Monitoring
    Monitoring

    We are currently investigating this incident. Sync is partially degraded.

Propagation failures on deleting group users
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We are continuing to work on a fix for this incident. We identified the issue and we're going to deploy a fix. Remote users are correctly removed from end systems. Opal to remote systems propagation is not affected.

  • Investigating
    Investigating
    We are currently investigating this incident.

Jan 2025

Slack notifications not sending when access is approved
  • Resolved
    Resolved

    Fix has been released. All functionality has been restored.

  • Identified
    Identified

    Root cause has been identified and we are currently working on a fix

  • Update
    Update

    We are continuing to investigate the root cause. Nothing new to report

  • Investigating
    Investigating

    Access requests initiated in Slack will remain in a pending state even after access has been approved. Access is still being propagated, users will need to reference the Opal dashboard to determine state of their requests

Jan 2025 to Mar 2025

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